You want to watch a movie or series on Disney Plus but it refuses to start. An error 83 is displayed on your device screen. It is always frustrating and annoying to find yourself facing an error message when you just want to relax by watching a movie. Prodigemobile offers you troubleshooting tips to solve the error code 83 on the Disney Plus application.
What is the error 83 on Disney Plus?
Disney Plus is one of the best streaming platforms. Its catalog is full of cinematographic nuggets (cartoons, animated films, series) and timeless classics to see or re-watch without moderation.
But that’s not all, the American platform also offers many original titles that you will not find anywhere else. This is the case, for example, of Red Alert, Raya and the Last Dragon, Fresh, Luca or No Way Out.
In addition to this, Disney Plus is compatible with countless devices. It goes from the TV to the smartphone, the tablet, the home console, the internet box and even the computer (Windows, macOS). You will find the procedure to follow to watch Disney content from an iPhone.
However, sometimes Disney Plus refuses to work properly. Internet connection problem (slow or unstable), unavailability of service, system error, there are many reasons that can cause this type of failure.
A compatibility problem detected
You wonder why the Disney Plus application displays an error 83? If it can reassure you, it is a very common error code. It means that the system has detected a hardware problem. It occurs when the video streaming application thinks your device is not compatible with the Disney Plus service.
In most cases, this is a false positive. The app’s detection system sends an alert (error code) when it shouldn’t. Error 83 is usually due to internet connection problems.
To enjoy Disney Plus content comfortably, you must have a stable broadband internet connection. First of all, make sure that the actual speed of your connection is correct and that no one else is connected to your Internet box. Also check that you have disabled your VPN software and then retest. This could be responsible for the appearance of error code 83.
If necessary, you will have to reset your wireless router or move your device closer to your Wi-Fi terminal, this could help you make the error code 83 disappear. If you are using a computer, game console, smartphone or tablet, you will also need to think about restarting it.
How to solve error 83 on the Disney + application
You don’t think your problem was caused by a too low internet speed? In this case you should check that your device is compatible with Disney Plus. This one supports a very large number of platforms, but you never know. You will find in this link the list of all the devices compatible with the SVOD service of Disney Plus.
Remember also to update the OS of your device. Disney Plus sometimes blocks systems considered obsolete. You can find the procedure for installing the latest version of Android on your smartphone here. Do not forget to update the application.
- Open the Play Store on your Android smartphone or tablet
- Click on your profile picture placed in the upper right corner of the screen
- Select the option Manage device applications
- In the Overview tab, look for the heading Available updates
- Click on the link Show available..
- Search the list for the Disney Plus application
- Press the Update button
If you are used to watching your movies from a computer, you will need to remember to update your web browser (Google Chrome, Microsoft Explorer and Edge, Firefox and Apple Safari). Connected TV manufacturers regularly offer patches to correct bugs and security flaws. Don’t forget to install them on your devices. Here is the procedure to follow on a Samsung Smart TV.
- Turn on your TV
- Press the Home button on the remote control
- Go to the Settings section (gear icon)
- Click on the Support section
- Select the Software Update option
- The system will check if there is an update available for your connected TV
- If the answer is positive, click on the update now button
Caution, never turn off or disconnect your TV from the internet before the procedure is finished. You may damage your device. Once the update is installed, the TV will restart by itself